We had one major upgrade done which used varying support parties which however did not go well in the beginning and took long to get to desired result. For the most complex issues, an immediate support is given by the subject matter expert. Usually either their first level support solves the issue or directs immediately the issue to knowledgeable person.

True strength lies in fast and effective support of Professional service and technical support which have really good SLA on issues. Where Genpact Cora falls short is with documentation, training material and details to get programmers going. Flexibility of the system to build easily forms with data from varying sources as well as controlling workflows based on rules has helped in simplify complex internal processes. The results suggest that the definition of an operational goal enables the business specialists to concentrate on the modeling of the aspect without necessarily concerning its implementation, since a proper option for implementation is discovered during the execution of the process.We have been using Genpact Cora (previously known as PNMSoft Sequence) since 2014 with good success to maintain Customer Feedback system along with assistive processes. Afterwards, the proposal was evaluated by means of an experiment. A proof of concept to analyze the proposed architecture and generated artifacts was performed. This work proposes an architecture for service discovery capable of selecting web services that implement crosscutting concerns and meet the goals established in the aspect modeling phase, executing them accordingly with a prioritization. There are techniques which address aspects in modeling and implementation phases of business process however, these techniques adopt different semantic representations, hindering the integration of these phases into the BPM lifecycle.

In business process modeling, aspects have been used to reduce visualization complexity, increase reuse and improve model maintainability. can be modularized using the aspect-oriented paradigm. In software development, crosscutting concerns, such as security, audit, access control, authentication, logging, persistence, transaction, error handling etc.

Ibm business process modeling software